Designing for human-centered suicide prevention and mental health services: Designing for a state of well-being
According to the World Health Organization (WHO) close to 800 000 people die to suicide every year. In WHO’s Mental Health Action Plan for 2013-2020, The Member States have committed themselves to work towards the goal of decreasing the suicide rate by 10% by 2020. Norway is one of 38 countries who has a national suicide prevention strategy and aims for this goal. The goal was set when the Norwegian number of deaths to suicide were 550, in 2013. The Norwegian Institute of Public Health released the figures for 2017 showing that the suicide rate had increased with 6,5% instead of the planned decrease Preventing suicide is a complex and challenging subject. The project research has dived into the different suicide prevention and mental health services offered in Norway. Using the perspective of design mythology, the project aims to highlight problems with the existing services. Building upon user insights and analysis the project creates a framework on how to improve different services by using human centered design principles. The project uses the created design principles and user insights and applies this to develop new features that are used to redesign the Norwegian Directorate of Health’s mobile phone application, Heia Meg. The outcome is a human-centered application that aims to offer users a unique and personal experience, helping the users of the application achieving daily goals and getting a step closer to a state of well-being.