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dc.contributor.authorBreunig, Karl Joachim
dc.contributor.authorSkjølsvik, Tale
dc.date.accessioned2018-01-23T17:30:17Z
dc.date.accessioned2018-03-23T12:54:16Z
dc.date.available2018-01-23T17:30:17Z
dc.date.available2018-03-23T12:54:16Z
dc.date.issued2017
dc.identifier.citationBreunig KJ, Skjølsvik T. Digitalization-effects on the legal industry: Emerging business models. Proceedings IFKAD.... 2017:598-609en
dc.identifier.urihttps://hdl.handle.net/10642/5814
dc.description.abstractPurpose – This empirical paper addresses the effect of digitalization on professional service firms (PSFs). In particular, we apply business model frameworks to identify important dimensions of recent disruption within this context. PSFs, such as law firms, are defined by the professional workforce they employ and the knowledge-intensive services they deliver. While the business models underpinning these firms have changed little over the past century, recent research indicates that digitalization can severely disrupt this industry. Design/methodology/approach – We present empirical evidence from law firms applying alternative business models. Initially, data was collected through twelve semi-structured interviews in Silicon Valley in 2015. Subsequently, we conducted a media study identifying an additional 8 firms interviewed over Skype in 2016 and early 2017. Originality/value – The findings reveal key issues related to changes in law firms business models caused by digitalization: (1) cost and lawyer flexibility as main drivers of business model innovation through technology; (2) rethinking of business models in law; (3) enacted technologies as driver of change; and (4) digitalization as a way to overcome resource trade-offs. Each of these issues can and are likely to cause extensive changes to a professional service firm’s business model. Practical implications – In conclusion, we find that digitalization has huge implications for how professionals in the legal industry can structure their work, interact, recruit and train employees as well as design their services and interact with clients. The study of law firms contributes as an illustration of the potential impact of digitalization on a broader set of knowledge intensive organizations.en
dc.language.isoenen
dc.publisherIFKADen
dc.subjectBusiness modelsen
dc.subjectCase studyen
dc.subjectDigitalizationen
dc.subjectDisruptive innovationen
dc.subjectProfessional Service Firmsen
dc.titleDigitalization-effects on the legal industry: Emerging business modelsen
dc.typeJournal articleen
dc.typePeer revieweden
dc.date.updated2018-01-23T17:30:17Z
dc.description.versionacceptedVersionen
dc.identifier.cristinID1493865
dc.source.issn2280-787X
dc.relation.journalProceedings IFKAD...


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