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    • Collaborative virtual reference services in Norway : a case study 

      Yilmaz, Muharrem (Høgskolen i Oslo og Akershus. Institutt for arkiv, bibliotek- og info.fagUniversitetet i TallinnUniversitetet i Parma, 2012)
      With the increasing availability of electronic information services, and the emergence of digital libraries, Virtual Reference Services have occurred as natural extensions of library works and, the Virtual Reference Services ...